They tried to upsell roadside assistance and recommended an upgrade when picking up the car. Our order included a free tank of fuel, but the store said it didn't. We complained to the car rental company when picking up the car, and they told us we didn't need to return the car with a full tank. Now, we've received a charge notification after returning the car and are dealing with after-sales service. The vehicle wasn't well-maintained, had a lot of noise, and was unstable at high speeds.
No staff accompanied to inspect the car. The car they gave me showed 'engine oil change soon' on the dashboard halfway through the trip. I wasted a lot of time and gas trying to contact Avis, but got no response. Customer service didn't answer, they only took calls for new bookings.
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