CAR RENTAL REVIEWS ON AVIS AT SALT LAKE CITY AIRPORT, SLC

Very satisfied

The car pickup was very quick, no one was in line, and the clerk kindly gave us a four-wheel drive, likely because we were going on a long trip.

The service was excellent. We arrived early and they allowed us to pick up the car in advance. The car we received was the exact model we rented, no need for changes.

There were too many customers, and I had to wait a long time to pick up the car.

They tried to upsell roadside assistance and recommended an upgrade when picking up the car. Our order included a free tank of fuel, but the store said it didn't. We complained to the car rental company when picking up the car, and they told us we didn't need to return the car with a full tank. Now, we've received a charge notification after returning the car and are dealing with after-sales service. The vehicle wasn't well-maintained, had a lot of noise, and was unstable at high speeds.

Waiting time was a bit long.

Very satisfied

Fast and efficient service

Queued from 6 AM to 9 AM to complete the paperwork. There were 10 service counters but only 2 staff members, with about 50 people waiting in line.

everything was fine but at dropoff cart availabilty at dropoff position was way to inconvnt. i feel avis could remedy this and not religh on airport alone. thankyou for the service provided.

Very satisfied. Arrived at 2 AM and got a free upgrade to an SUV.

There was a long queue, likely due to a recent flight arrival, but the service was excellent. The staff were very attentive. We were upgraded to a large SUV for free, and the car had a particularly spacious interior.

The rental company itself is pretty good.

Not satisfied

Satisfied

Beware of malicious extra charges. The actual contract provided may be inconsistent with what was ordered on Zuzuche. There are hidden charges that can trap consumers. They discreetly add extra fees to exploit customers.

The waiting time was a bit long. After the staff explained clearly, they asked if I wanted to add extra insurance for vehicle damage or key loss. Since I had already chosen the highest coverage when booking, I did not add any additional insurance. There was a small incident when picking up the car. My original order was for a Toyota RAV4 or a similar model, but at the counter, they offered us a JEEP pickup, which we agreed to. However, when we went to the parking lot, due to a mistake by the rental company, another customer was already in the car. The staff then arranged a large Ford seven-seater SUV for us. It was comfortable to drive, but the fuel consumption was quite high.

Satisfied

Satisfied

They charged us without proper investigation. If we hadn't discovered the issue ourselves, we would have lost thousands. During the resolution process, the car rental company assisted, but they just blamed a staff error without even an apology. If I were in the USA, I would have definitely sued them.