Salt Lake City-Yellowstone National Park-Salt Lake City

The waiting time was a bit long. After the staff explained clearly, they asked if I wanted to add extra insurance for vehicle damage or key loss. Since I had already chosen the highest coverage when booking, I did not add any additional insurance. There was a small incident when picking up the car. My original order was for a Toyota RAV4 or a similar model, but at the counter, they offered us a JEEP pickup, which we agreed to. However, when we went to the parking lot, due to a mistake by the rental company, another customer was already in the car. The staff then arranged a large Ford seven-seater SUV for us. It was comfortable to drive, but the fuel consumption was quite high.

I originally reserved a five-seater SUV, but they upgraded me to a seven-seater. The Ford FLEX is too long for convenient parking, so I requested a change. They gave me a Ford Explorer with just over 20,000 kilometers on it, equipped with 4WD and hill descent control. Many thanks to the American lady at the AVIS parking lot at Salt Lake City Airport, who patiently used the translation app to communicate with me and helped me get the car change. This made my driving experience in Yellowstone Park extremely comfortable.

Satisfied

Large company, relatively well-regulated

everything was fine but at dropoff cart availabilty at dropoff position was way to inconvnt. i feel avis could remedy this and not religh on airport alone. thankyou for the service provided.