Salt Lake City - Yellowstone - Salt Lake City

The service was excellent. We arrived early and they allowed us to pick up the car in advance. The car we received was the exact model we rented, no need for changes.

American people are really helpful—After dropping off the car in Salt Lake City, I had a flight back to LA. Unfortunately, the GPS led us to a timed parking lot instead of the return lot. With less than two hours until the flight and an iron fence between us and the return point, I couldn’t show my parents how anxious I was. I jumped out of the car and searched for help in the deserted area. Luckily, a staff member appeared after a few steps and, after I explained the situation, she drove us to the correct drop-off point, hugged me, and told me not to worry before running back—such a heartwarming and memorable experience for my parents too!

The pick-up and drop-off process was fairly smooth. The company is very trustworthy. While they suggested upgrading the vehicle and insurance, there was absolutely no pressure. Just remember to take photos of any car blemishes during pick-up to avoid any disputes when returning the car.

Beware of malicious extra charges. The actual contract provided may be inconsistent with what was ordered on Zuzuche. There are hidden charges that can trap consumers. They discreetly add extra fees to exploit customers.

Excellent service, the staff was very skilled.