Milan, Florence, Venice, Rome

The store location is convenient. It's in the hall opposite the airport arrival area, in the same building as the train to the city. The front desk reception is very professional, the queue time is not long, and they do not push insurance aggressively. The process was quite fast. What impressed me the most was the quick refund of the deposit, which was done the next day after returning the car! Much faster than my previous car rental experiences.

It was really hard to understand the Italians speaking English. When they saw I was Chinese, they took me far to get the car.

Customer service hotline couldn't resolve the issue. Each department shirked responsibility. The WeChat service directed me to the store, the store told me to find the manager, but the manager was always on leave and unreachable.

Mostly satisfied

The car pickup location is very inconvenient.