Very satisfied

When I arrived, they told me there were no cars available and asked me to pay an additional USD 99/day to switch cars or keep waiting. I insisted on not paying, so I waited over an hour before the rental company gave me the car I initially reserved. However, the car was not cleaned at all!

Budget will still try to sell you insurance, although I didn't quite understand what kind of insurance they were trying to push. They will tell you that most Chinese people don't have it and that you should buy it. They repeat themselves and make it sound serious, but you can politely refuse. As long as you purchased the corresponding insurance from the rental website, it's fine. I arrived an hour early, and my car wasn't available yet. They suggested an upgrade, which I refused. However, the car was ready in about ten minutes.

車両については問題無かったが、返却後、認識しない費用が請求されました。 予約時点では安全タイプを選択しており、新たな保険を加入する考えは有りませんでした。説明を受けた記憶も認識もないので、現在、カスタマーセンターが交渉中です。

認識しない費用請求に対して、先方と交渉をして頂いていますので、交渉結果を踏まえて改めてレビューします。

It was a great, hassle-free experience, given that it was my first time to rent a car in the US.