The attitude was very poor. They automatically canceled my reservation just because I was one hour late. Since I had prepaid the full amount, I couldn't get a refund. Extremely bad service!
Picked up car at Venice Marco Polo airport. Counter is located in parking P1 third floor. Checking out the car was a smooth process. The car was clean and in good condition. Had a punctured tyre during the trip and they provided a workshop for us to repair. Overall communication was very good.
About QEEQ:10.0/10
Contacted the UK call center for more information. They were quick to pick up and respond to all inquiries.
There was an issue with the automated system that caused a delay picking the car up.
Staff were efficient, helpful and apologised for the delay.
About QEEQ:10.0/10
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