Excellent, very satisfied, no issues

Located right inside the airport, easy to find, and the staff is very friendly.

There was no Chinese service when picking up the car, and the girl from Taiwan who handled the return was very impatient.

The rental process was very smooth, and the car was in good condition, although the exterior was a bit dusty. The interior was quite clean. Returning the car at Queenstown Airport was easy; just hand the keys to the staff. The staff member who helped me was a middle-aged woman, and she was very nice.

We completed the paperwork at the EZI rental car counter inside Christchurch Airport. There is no store, so there's no chance to choose a vehicle; you're given the car keys and directed to the airport parking lot to pick up the car yourself. Initially, we were a bit disappointed with the car. Although it had only been driven for just over 10,000 km, it felt a bit old and was obviously a base model without features like a reversing camera or sensors. There was a long scratch on the left side of the car, but the customer service representative only noted a small damage at the front left. In reality, the scratch extended to the rear door. Since I had full coverage insurance excluding tires, I didn't bother to haggle over it!