Three Days and Two Nights on the Great Ocean Road

The service attitude was good but the waiting time was too long. The rental process needs improvement to shorten the time.

Good service attitude, but the queue time was a bit long. The rental process needs improvement to speed up the time.

The staff at the Franklin St. counter kept insisting for half an hour that full insurance was not purchased, even though I had confirmed it. When returning the car, the staff member was very cold and robotic.

Car was well maintained and clean Easy city pickup location

Terrible staff at the pick up counter. First they told us that our booked car had been damaged by the previous owners and that they dont have a spare car. Over an hour later there was suddenly a Mercedes C300.. spare.. out of the blue. New car was fine for us. Just a few grumpy people at the desk.