Los Angeles to San Francisco

The car was in good condition, but the pick-up process took about one and a half to two hours with very low efficiency. The store staff continuously tried to upsell car upgrades and insurance, even after I clearly said no. It didn’t stop until I firmly refused at the end. After using my credit card and reaching the hotel, I found out that the agreed pre-authorization of $200 turned into $650. I’ll only know the exact amount after a few days when the charge is clear; if not, I might need to contest it. Overall, Dollar is slightly cheaper and the car is fine, but the store service is terrible. Comparing it to the neighboring Hertz is like night and day (Note: Dollar was acquired by Hertz, maybe to emphasize the contrast?).

The car pickup process was very smooth, and the staff were very friendly.

The counter staff explained everything clearly and provided a GPS device. The GPS had free Wi-Fi and calling features, which were great! Except for the fact that the navigation wasn't very precise, it was convenient to use.

No lines, bought the empty tank return service and roadside assistance on the spot. There was still one bar of fuel left when returning the car.

A WiFi would be really appreciated in all location. It would help a lot on customer satisfaction.