Both picking up and dropping off the car were quite convenient. One of our friends in the group is fluent in English, so the staff's suggestions on additional insurance could be accepted or declined accordingly. They won't force you to buy insurance to pick up the car. If you're not familiar with insurances, make sure to check the price list clearly; you can ask to see it before settling the bill. The most unsatisfactory part was that the reserved vehicle model was overbooked. They told us the originally reserved SUV was unavailable and that we'd have to wait at least 2 hours, so we switched to a cheaper sedan. However, they compensated us with some money. Initially, they offered $40, and after some negotiation, it went up to $55. This was still inconvenient since we had several large suitcases and were used to driving an SUV. QEEQ should ensure that car rental companies can provide the reserved models to their customers.

The waiting time was a bit long

Annoying upselling of additional services.

Very good

Picking up the car was quite convenient, located right across from the Hilton Union Square. However, Thrifty and Dollar have merged, so the line was somewhat long. But there were plenty of staff, so the queue moved rather quickly. Returning the car was even more convenient. We returned it in Las Vegas at a dedicated car rental center. Just follow the signs all the way in. You don't need to wash the car; just return it with a full tank of gas. There are many gas stations nearby, and the prices are fairly cheap. The car return location is not inside the airport, so you'll need to take a free shuttle bus to the airport. It's very convenient and takes about 10 minutes to get there. The driver is very nice and helps with the luggage, so you can give a small tip.