Mallorca, Spain

Hidden charges are particularly deceptive. They don’t allow changing the main driver, and adding a second driver costs over 130 euros, which is more than double the rental fee. Returning the car half an hour early incurs an additional out-of-hours fee of 55 euros, and the staff doesn’t inform you at all. Definitely a rental company to avoid.

no problems, easy to rent and return

Never use again. No signs where to collect car at airport. Pay €40 for a quicker collection...and the same for drop off, awful system. So much up selling insurance etc. Just wanted to collect car and go no add ons. Waited over 70 mins and spoke with very unprofessional and rude supervisor. Unbelievable attitude and rudeness. Never ever use again, the whole experience upset us all and nearly ruined our holiday.

Main issue was signage to the mini bus pick up point and being aware that they were an offsite provider in the first place

Booking / pickup process atrocious - two hour wait, rude staff & aggressive in tone. Vehicle scratched and dented, with no parcel shelf. Drop off quick and easy, though.