Had to wait over an hour to pick up the car. The counter informed me that there were no cars available for my original reservation and asked me to upgrade to a more expensive model or they wouldn't honor the booking. Additionally, they added insurance that was already included in the original full coverage. Out of urgency, I had no choice but to agree. After returning home, I found that the original order stated that a free upgrade would be provided if the original model was unavailable. Contacted the rental company, and they insisted that the signed documents abroad were definitive. Be cautious when renting a car!

They tried to upsell insurance, but I firmly declined.

The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.

all good, except they told me that they will email me my receipt and I am still waiting on that!!