The car model received was correct, but the car condition was very old, with numerous scratches on the exterior. The passenger side window could not be closed without being controlled by the driver (confirmed not a setting issue).

Very satisfied

Great service

The process is simple and convenient

Queued for nearly 40 minutes. Even though I said no additional services, the staff kept pushing extra fees: additional insurance, extra driver, a full tank of fuel. The model I wanted was not available, and they tried to sell me a more expensive one. When I refused to pay extra, the staff became very impatient. They charged a deposit on my credit card without my consent. There was no Chinese service during this process.