It's alright

Good experience

The service attitude was great. We scheduled to pick up the car at 12 PM but arrived early. The staff was very helpful in checking if there was a car available for early pickup.

No Chinese service. The attitude was very poor, they checked all my documents as if I were a thief. I originally rented an Astra, but they gave me a gas-guzzling Focus without asking me. The car was extremely dirty, definitely not an upgrade. There was no compensation. Worse still, they didn't tell me there was road construction around London, so I had to navigate in the dark with a dead phone. Felt like the big store bullying customers. The service at the airport return store was good though, got the car dropped off with no hassle. Because I had to detour at night, I drove an extra 18 miles and they charged me for the mileage, unbelievable!!!

The service was good and the vehicle description was accurate, but they didn't let me see the car first. I didn't know if a compact car would fit all my luggage, so I had to upgrade. Nobody came to help me with the car, and there was no explanation about the car's condition. Since I don't speak any English, my daughter had to find someone to show us how to use the car.