The credit card was charged over 110,000 TWD for the rental, but it should have been just over 60,000 TWD. The extra charge was not communicated nor refunded.

The staff requested self-registration, but the automated machine failed at the last step... It wasted my time, and in the end, I still had to queue for more than ten minutes.

The Chinese support staff was very good Bought insurance but didn't know how to deal with a flat tire Still haven't received a response

The staff who explained the car models to us was very unreliable. He told me the car I wanted was unavailable, even though it clearly was.

Like: Quick service, no much of bureaucracy, kiosk check in save time in lines, staff on pick-up very friendly. Free upgrade for a Toyota Rav4 because they didn't have a Toyota Camry.
Dislike: We reserved a Toyota Camry to be more conscient of fuel usage and our car was not available at the day. So we have to use a category above with more fuel consumption.