East Coast

Advantage rental car company recommended the EZ-Pass for tolls and bridges. For an East Coast road trip, the route was New York, Boston, Falmouth, Jamaica, Washington DC, Philadelphia, and back to New York. When picking up the car from Advantage in New York, the staff mentioned that some cities only have automated tolls without manual payment options. To avoid complications from unpaid tolls, we bought the recommended EZ-Pass from the car rental company. It ended up costing us an extra $30+ every day, and upon returning, we realized the tolls might not have been that numerous. We felt ripped off by Advantage.

Pick-up time was a bit later than scheduled but the staff was very welcoming

Extremely dissatisfied, waited in line for an hour!

It's a small company, operating as a franchise. It was peak season when I picked up the car, so all vehicles were taken. They upgraded me to a Toyota Mini Van for free, which even had electric doors.

Like: At picking up point, the staff was friendly and helpful
Dislike: So far not really satisfied as I got extra charged that the staff at return point could not explain.