Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.

Pickup and drop-off are both in the city center, so it's not easy to find but convenient.

ターミナル内の店舗ではなく、シャトルバスで移動した店舗だった。それが判明するまでに30分以上ロス。 また、移動先の店舗でも予約した車が違う人に渡ってしまっており、急遽別の車を借りることになった。 予定期間内に返却後も、延滞料金として数万円の追加請求された。最終的に追加請求分は返金されたが、最後まで不安が残った

The first impression was terrible and uninviting by counter staff, (as we walked in he was arguing with another customer as they didn't have their baby chair as promised) but we hoped for better situation as we had no special requirements. Once it came down to pay deposit, the gentleman didn't want to accept my card since it was not embossed and argued it cannot go through payment even without trying. After 510 minutes of persuading to try he called someone on the phone and it was suddenly possible to process. Car was in good technical condition, however we found the items from previous owner and inside and was not cleaned inside at all.

$5500 in case of insurance claim.