The first time picking up the car was at the Treasure Island Hotel service desk on the 2nd floor in Las Vegas. The reservation was set for 2 PM, and the reserved model was a 4-door Jeep Compass. Around 10 AM that day, I went to the service desk to ask if I could pick up the car earlier. The staff said the reserved model was not available, but I could upgrade for an additional fee. I declined and confirmed verbally that the reserved model would be available at 2 PM. When I returned at 2 PM, the staff processed the paperwork and gave me the contract and the keys. Upon finding the car, I noticed it was a different Jeep model, a 2-door, and the fuel tank was only 1/4 full, which I photographed. Since there were no other staff around and I needed to drive to San Francisco, I didn't go back to the service desk to negotiate. However, I later found the fuel consumption to be extremely high. The drive to San Francisco was about 900 kilometers, and I spent nearly 300 dollars on fuel. Additionally, the trunk was too small, fitting only one 30-inch suitcase, and I had to place two more suitcases in the back seat, which was very inconvenient for a 2-door car. After spending a night in San Francisco, I went to the Dollar Car Rental at the airport the next day to request a car change. The staff there understood my situation and changed my car to a Nissan Rogue SUV without additional fees. However, after returning the car in Los Angeles, I was inexplicably charged 93 dollars and do not know why.
The service at Dollar is problematic! I had to wait in line for half an hour, and then they told me there were no cars available. They only offered me a Camry. I asked why there was no car available when I had prepaid in full. Dollar said the payment was made to the booking platform, not to them directly, so they were not responsible. If I wanted an SUV, the only option was a Volvo, and I had to pay extra—more than half of the original price. By that time, my parents had already been waiting for nearly an hour, so I had no choice but to pay for the upgrade. When I finally got the car, it was a V40, which couldn't even fit our luggage. The staff at the car return were also very rude! I will never rent from Dollar again!!
Car was extremely dirty and grubby inside which was a let down.
About QEEQ:10.0/10
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