Europcar outsourced the car rental service to Fox Rent a Car, making me feel like I was being deceived. The service took an extremely long time; it took over 2 hours from when we entered the shop to when we got the car. The rental company is not at San Francisco Airport and requires a shuttle bus to reach.
The car was not the one advertised in my booking but « an equivalent car » which never look as good as what I booked.
It took some time to do the paper work - and finding the car ! - at pick up
Everything else was great
A bit of a wait at the rental desk. There was one person sat at the desk who wasn’t seeing anyone but it turned out she was training so fair enough!
The people I did interact gave top notch customer service. Car was as expected - it had a few scuffs and scratches but for the price I was happy enough.
One gripe - the person who brought it round forgot to put the handbrake on so the car started rolling away as we put our luggage in!! Managed to jump in and grab the hand brake without too much issue though.
Drop off very easy - staff super friendly again! Overall would recommend!
About QEEQ:10.0/10
QEEQ was great. Solved all my issues with rental insurance in America which was getting confusing. The app is great and great price!!
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