Waited a very long time during car return, no queue, just very slow and inefficient. Never choose Thrifty, never choose Thrifty! I've rented cars so many times, but this was the worst service ever. I had to wait a very long time to return the car, and during that entire time, no one informed us that we needed a parking ticket. Fortunately, we left the parking ticket in the car. However, during the return process, the staff deliberately lost the parking ticket and then asked us for a 180 dirham penalty fee as an excuse! We were pulled back to find the parking ticket just before airport security. We refused to pay the fine, confirming that the ticket was left in the car, and eventually, the parking staff easily found the entry time through the license plate and reprinted the ticket to resolve the issue. They just made excuses to charge a fine, which was outrageous! Moreover, the total parking time was less than an hour, so I don't understand how they calculated the 180 dirham penalty! This rental company is horrible! A disgusting car rental experience!
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