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+1-8007618913
Live chat Email us Service Code: 2289410313
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2289410313
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Reviewed: Mon, Oct 3, 2022
About Shouqizuche: 2.0 /10
Overall, this was the most unsatisfactory experience among the more than twenty rentals I've had with this company. While some issues weren't their fault (I advise you to think twice before renting a car in Malaysia), the hassle I encountered was partly due to their lack of control over their partners. The main issues were: 1. Pickup: Arrived at the rental location at the scheduled time, during business hours, but no one was there. Several customers were stranded outside for nearly an hour. The three phone numbers provided—two were disconnected, one went unanswered. Contacted the rental platform, but they couldn't reach the car rental company either; 2. TouchNGo: Driving in Malaysia requires using highways, and most toll booths don't accept cash payments, and even if they do, they don't provide change. You need a TouchNGo card, which wasn't available for rental or purchase at the car rental location, and couldn't be found at 7-11, Watsons, gas stations, or toll booths; 3. Car Accident: I was rear-ended and the other driver was at fault. Called the car rental company, but none of their phone numbers worked, including the Google-listed office number. Local people bullied us, and it took over an hour for the police to arrive. The other driver fled, leaving us unable to resolve the issue on-site. Eventually, I found the rental company and followed their advice to report the accident at a police station, which was time-consuming. I had to pay an access fee of 2500 MYR up front (far exceeding the repair cost), and I was promised a refund after the insurance claim (still waiting after a month). Reflecting back, I realized they made me go through all this just to pocket my 2500 MYR and claim a compensation from the insurance company. The process delayed my entire itinerary, and I was charged extra for returning the car late, without any leniency; 4. The vehicle's hygiene was concerning. There were small cockroaches inside the car. They were less visible during the day, but every morning, as soon as I opened the door, I could see German cockroaches scurrying away. I couldn't leave any food inside the car. Throughout the process, I experienced the local car rental company's unprofessionalism, lack of reasonableness, and poor customer service. Pointing out their shortcomings was met with helpless apologies and insincere responses, which was quite frustrating.

Relevant Reviews on Shouqizuche KUALA LUMPUR INTERNATIONAL AIRPORT

Caroline Polly

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Reviewed: Thu, Jan 30, 2020
“Kuala Lumpur - Malacca - Seremban - Genting - Ipoh - Penang - Kuala Lumpur”
About Shouqizuche: 8.0 /10
The Malaysians' English wasn't very standard, and our English was even worse, making communication difficult. However, the staff remained patient and tried their best to communicate.

Malcolm Symons

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Reviewed: Mon, Feb 10, 2020
“Just wandering around the boring city, more convenient.”
About Shouqizuche: 2.0 /10
Very important point, there was no promised Chinese explanation, and they didn't inform me of the precautions here.
About QEEQ: 10.0 /10

Les Strong

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Reviewed: Sun, Feb 23, 2020
“Self-driving Tour Around Peninsular Malaysia (Counterclockwise).”
About Shouqizuche: 6.0 /10
Promised Chinese support was not available, which was very disappointing. Additionally, Shouqi Car Rental only partners with Europcar, with no Shouqi signs visible locally. Without prior online research, finding it would have been impossible.
About QEEQ: 10.0 /10

Phoenix Barnard

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Reviewed: Thu, Feb 27, 2020
“Kuala Lumpur Airport → Malacca → Genting Highlands → Ipoh → Penang → Kuala Lumpur”
About Shouqizuche: 8.0 /10
The car had scratches, and detailed records were made during pickup to avoid liability. Compliance with local traffic regulations and an understanding of local driving habits are necessary, and courteous driving is a must. The communication between the QEEQ platform and customers during the booking process was poor, which made the trip less smooth. The platform needs improvement.

Patricia Whitehead

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Reviewed: Tue, Mar 3, 2020
“Kuala Lumpur to Ipoh to Penang to Kuala Lumpur”
About Shouqizuche: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

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