They push insurance and secretly added Roadside Assistance.

The return process was quick, easy, efficient, and professional

The Chinese language service is nice and very helpful. Changing the drop-off location was also smooth, but there was a charge that wasn't clearly explained over the phone. To expedite the process, I agreed to the charge. One uncomfortable point: I booked a Jeep, but at the counter, they said only Hyundai was available and recommended an upgrade. When picking up the car, they gave me a GMC...

I followed the guidance from Zuzuche and prepared the required documents, and the procedure was completed smoothly.

Although not the biggest rental company, the service is top-notch! A very good company. Will choose them again next time!