There was almost no queue and the procedures were very simple. The car pickup was very quick, the whole process took less than 10 minutes (including receiving the car).
When driving out of town, I noticed a strange noise from the car. I contacted the company, and they provided a car replacement option. Although I didn't need to use it, I felt their service was good. The pick-up and drop-off procedures were also simple.
The store was satisfactory, but Alamo's customer service did not have Chinese-speaking staff in case of an accident. This caused a lot of stress and made communication difficult.
There are plenty of shuttle buses, so there's almost no wait. However, the counter staff will still try to upsell some additional services. There's a wide selection of cars in the chosen category. Haven't tried the self-service yet.
“Excellent online website very competitive rates compared to car rental companies”
About Alamo:8.0/10
Good
About QEEQ:9.0/10
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