The pickup instructions were unclear, the BUS had changed routes without updates, and even though we were notified in advance and arrived before closing time, the process was fully self-service with no staff on site. The car was old with poor condition, the key battery was dead, and the car had scratches and dents.
Very satisfied. The car was in great condition, no upselling of additional services, and picking up and returning the vehicle was very convenient. The shuttle was on time.
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Customer Service
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