Arrived early, but the shop was not open. Called to inquire, and they said someone would handle it when the scheduled pickup time arrived.

I rented two Mercedes E-Class cars, but was given an A-Class and a Hyundai hatchback instead, and they kept insisting they were the same category. Later they claimed as long as it's a Mercedes, it's fine. When we pointed out one was a Hyundai, they had no explanation. We ended up not picking up the car, had to call international customer service to switch companies, wasted three hours and almost an hour on international calls. Terrible service.

No need to queue! Great service!

The rental location was relatively easy to find, had to wait a bit during pickup, but overall it was convenient and fast.

Picking up the car was okay, but returning it was a nightmare. We arrived more than an hour in advance, but the return shop was closed with no staff around, even though the listed return location claimed to be open 24 hours. We were not informed about how to return the car or where to park it. After calling customer service and going through extensive communication, we were told it might be a self-service return. We eventually asked someone and located the parking area, then dropped the keys into the rental company's key box at the back door. Upon returning home, I found that more than 2000 was held on my rental card, but only 189 was refunded. When I inquired with customer service, they gave vague answers and mentioned it was a late return fee. I was completely at a loss. There was no late return, and even if there was, charging over 2000 is unreasonable.