Objectively, the vehicle was in good condition, clean, and well-maintained. However, this rental company has severe integrity issues. On the day I rented the car, I got 4 speeding tickets within 2 minutes on the same road, each costing 600 dirhams. The rental company also took a commission of 60 dirhams per ticket, totaling nearly 5000 RMB. When I tried to appeal and went to the Dubai traffic authority, they said an appeal was possible but needed the rental company's cooperation. The rental company refused to cooperate and even charged my credit card without my authorization and consent. Furthermore, after I exchanged the car, they forcibly charged another 272 dirhams for unknown fees! The car rental platform was not helpful; they just forwarded emails and ignored my complaints. We chose this platform for assurance throughout the rental process, but when a dispute arose, the rental company’s conduct of unauthorized credit card charges was outrageous!
The shuttle service from the airport to the store takes about 10 minutes. The procedures are relatively quick. The price is cheaper compared to the airport store. Drop-off service is well-arranged.
Avoid Budget when renting a car in Dubai and Abu Dhabi!!!
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