The process was very slow and the waiting time was long. We booked a Mazda 5, but they gave us an MG instead, which was extremely difficult to drive! I've never driven such a hard-to-handle car before. There was no response when pressing the accelerator the first time, and the second time it just shot forward. Luckily, the roads in Auckland are wide and easy to drive on. If we had to drive on mountain roads in Queenstown, it would be terrifying. Next time, I will insist on not changing the car.

Budget is really disappointing. When returning the car, I was told to leave the keys in the car. I asked if I needed to go to the office for any procedures and the staff said no. Three days after returning to my country, I received an email claiming that I damaged the bumper and they need to make a claim. I returned the car around 12:50, but the photo showing the damaged bumper was taken around 19:40, a gap of seven hours. Why didn't they say there was an issue when I returned the car, but took a photo seven hours later and claimed I did it? Although I had full insurance, it wasn’t our fault and I don’t want to be unjustly charged. This was my first time driving abroad and didn't have experience. I was in a hurry and didn't take photos when returning the car. This rental experience was really terrible.

The booking process was easy, just wasn’t aware the car was at budget was looking for easy rent cars at airport, but when I call d the phone number they directed us to budget , then it was quick . The car was very clean fuel efficient just was a little smaller than expected more for small luggage . The drop off experience was excellent, I would definitely go with them again.

Easy booking , helpful when called , easy drop off at airport.

Everything was just perfect. But we have asked the counter staff at the time of pick up to take the cash instead of deducting the amount from credit card, the lady said your cash will be accepted at time of dropping the vehicle, and no deduction will be made from card. But when we went to Budget office on the date of return, it was closed and they said they will deduct the amount from card. So, when we have mentioned at the time of booking that we will return the vehicle in the evening around 9PM-10PM, you should make a note of it to at least attend your customers at the given dropping time to either collect the money or to inspect the vehicle. How can you make your customers false promises to accept cash at the end and just deducting it from the card at the time of return?? I found it very awkward and disrespectful.

The car was shown on the handover sheet as having no damage. When I get to it the number plate is bent at 90 degrees one side and bent a bit at the other, ther is a large scrape on the splitter at the front, and other scratches on the car. The man on the desk did note them and said it would be fine and nothing was mentioned or has come up since the hand over.

Fairly straightforward and cheaper than going directly through them.