Very good, but picking up the car took quite a long time. The staff realized that my luggage wouldn't fit in the reserved car, so they upgraded me to a bigger vehicle for free.

Very satisfied, very convenient.

The staff provided excellent service, and the procedures were simple.

The wait time for picking up the car was extremely long, four or five people were in line for almost an hour. Booked a Mazda CX-5 but received a Mitsubishi ASX, which is a lower grade and harder to drive.

Terrible service! The African American woman at the counter was extremely rude and indifferent towards customers. She made us find and inspect the car ourselves in the parking garage and tried to sell us insurance, taking advantage of our limited English skills. Can you imagine a daily insurance fee of 35 NZD with a 225 NZD excess?