The customer service at night only speaks French, no English. They said they would call me back after our conversation, but I never received a call all night. The customer service experience was poor. Returning the car at Paris airport was very complicated. It is recommended to communicate the complexity of returning the car in advance and provide multiple reminders. Without these, it would be almost impossible to return the car smoothly. Fortunately, I went to return the car ahead of time; otherwise, I might have missed my flight back home. It took three whole hours to find the car return location at the airport — a tough experience. I strongly suggest optimizing this process!

The store was easy to find, but there were a lot of people in line upon arrival. There were over a dozen customers ahead of me, and the staff was working very slowly. The reserved model was not available, and I was given a smaller manual car that couldn’t accommodate five people. I arrived at 10:00 AM to pick up the car and had to wait until 3:00 PM, which wasted a lot of time and disrupted my plans.

Staff were friendly and great. The car itself had some clutch problems and on the last day, all sorts of warning lights came on, making us worry. But we were able to get to the rental location fine.

Excellent stsff who upgraded our car on arrival

Very helpfull when i was unclear about my excess insurance

Like: The experience at pick-up and the car, very professional and friendly staff. They gave me a big car Citroen C4 Picasso, but finally I choose a smaller one Renault Clio. The lady at picking-up -Rabab- was fair and pointed me that I have paid for a bigger car than the chosen one. She just wanted to make sure I understood about the downgrade by choosing a car from a smaller group.
Dislike: The company should send e-mail with instructions where to find the rental office in the airport. At Nice Airport Terminal 1, following the signs you go... nowhere, because the rental offices moved in Terminal 2. When dropping-off the car the person who checked the car told me the car was hit on the left side for about more than one meter long. Really I did not see anything, I did not hit the car, I was the only driver all the time. I understand they have to check properly the car when return, but not to show things which I did not do. And really I did not see any damage on the front left door. Finally a supervisor came and set things ok. Maybe the lady was too meticulous in doing the job, but left a bitter taste by showing me something which wasn't real. After all, the car was fully insured, but i did not like the idea to cover something which was not visible and did not came by my fault.