Due to the pandemic, we were given a hard time by other rental companies in Paris, but Hertz was very friendly and rented a car to us. To show my gratitude, I upgraded the vehicle. However, due to changes in our return schedule, we needed to switch to a different drop-off location and exchange the car earlier. Firstly, contacting their customer service by phone was very difficult. Secondly, there were errors in the final bill. Nevertheless, after communicating with QEEQ customer service, the extra charges were refunded.

In Nice, France, we went to the Hertz office a day before to confirm our car rental for the next day. After checking our order, they said the automatic car was broken and they only had manual cars available. We emphasized that we couldn't drive a manual car, and they said there was nothing they could do. The issue was not resolved satisfactorily.

I booked a 4-seater 4-door car, but they gave me a 2-door 4-seater one without a trunk. We had two people with two suitcases that couldn’t fit! Because our train was delayed, we arrived late, but they didn’t call us and changed the vehicle without permission. Too much! Due to the luggage, after leaving the train station, my husband had to wait with the luggage while I went ahead to find the rental car office. I saw a 4-door car parked at the entrance (we booked a 4-door car), and the rental office confirmed that it matched my order! So I ran back to get my husband. By the time we returned, the staff had driven away the 4-door car. The rental office said because we were late, even though we paid, they couldn’t hold the car for us and could only provide a 2-door car which was coming over. (What? With two people and two suitcases, how could we fit?) We asked if there were any other car rental offices nearby but were told no booking, no car available! Ran back to communicate with customer service, and got lots of meaningless official talk, no real solution!

I booked for a Peugeot 2008 but it was not available. I was given a car of the same class, Fiat 500x, but with a trunk way smaller. The car was really thing for my luggages.

Bien