Terrible, you'd understand if you use it.

The line was quite long and the processing speed was slow.

Our English is limited, but the car rental staff were friendly and explained everything patiently. There were five staff members handling orders, so the process was quick and the wait time was short.

This company is good

Waited for an hour and a half to get the car! They explained that it was due to the Chinese New Year, so there were more people, but the problem was that there were hardly any Chinese people in line, mostly foreigners. I booked a mid-size SUV, Mitsubishi Outlander, but ended up getting a Camry. Didn't want to wait any longer, so I took the Camry. Overall, I felt the efficiency was a bit low.