Getting a downgrade was a bit uncomfortable, but everything else was fine. The insurance I bought, which was one level higher than the basic one, had a 500 excess fee that was quite useful.

Arrived at the store around 3 PM but didn't get the car until after 5 PM. The tiny store was in complete chaos. Despite having prepaid for the rental well in advance, there was no car available. After several phone calls, they finally found a car that had just been returned, but it needed to be cleaned first... I wasn't the only one; a group of people were all waiting for the staff to find cars on the spot, standing in the parking lot waiting for the staff to clean each car and drive them over from another location. An old man with an Australian accent kept saying: 'I've been to countless places and never seen such terrible service....'

It took 2 hours from entering the store to getting the car

It was a little tricky to find the pick up point as there were no signs in the airport however this wasn’t thrifty’s fault

It is such an easy platform to use

Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle