Arrived at the counter at 7:30, no early pick-up allowed, had to wait until the scheduled time. Normally, they close at 9 PM, but we returned the car early at 8:30 PM the previous night. The inspector was gone, so we were asked to drop the keys in the box. So far, no issues have arisen.

It might have been due to a trade show and the European Championship, but I had to wait in line for 40 minutes. Upgrading to a Tiguan Allspace was indeed more suitable given our number of people and luggage, apart from the higher cost, everything was fine. Adding an extra driver costs an additional 100 Euros.

Waited in line for 2 hours only to be told there were no cars left, so I had to switch to a manual.

Extremely satisfied

Overall service was satisfactory, but there were attempts to upsell car upgrades and insurance.