Picking up and returning the car was very convenient. Car pickup was done through self-service under the guidance of staff, and I was free to choose additional options as needed, which was quick and easy. Returning the car in Los Angeles was also very convenient, as staff attended to us immediately upon parking. The staff checked the car and gave a slip, allowing us to leave right away. There was even a shuttle service to take us to the hotel or airport.

Not bad

The service attitude was quite poor; every staff member acted like we owed them money and did everything they could to make us spend more.

Efficient service, no hard selling

The vehicle broke down midway, but the company promptly provided a replacement.