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Live chat Email us Service Code: 9540654327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9540654327
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Reviewed: Sat, Jun 6, 2020
About Hertz: 2.0 /10
This was the most problematic car rental experience I've ever had! We waited in line for 4 hours to get the car, and the reserved model wasn't available. They gave us a problematic car with no fuel instead. Throughout the trip, the car had various issues and eventually broke down halfway, delaying our trip by an entire day. Customer service wasn't helpful either. Thankfully, the hotel owner helped us communicate with the rental company. It took two months of coordination with the rental platform to get a refund for the taxi fare incurred due to the car exchange. Hertz going out of business is not without reason!
About QEEQ: 10.0 /10

Relevant Reviews on Hertz MILAN MALPENSA AP

Adolph Julius

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Reviewed: Mon, Jul 8, 2024
About Hertz: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Harlan Law

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Reviewed: Tue, Apr 30, 2024
About Hertz: 10.0 /10
Satisfied. They promote insurance but don’t enforce it, just mention it.
About QEEQ: 8.0 /10

Cornell Warner

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Reviewed: Sun, Jun 16, 2024
About Hertz: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Trista Cromwell

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Reviewed: Sat, Sep 29, 2018
“Milan to Serravalle Outlet to Imola”
About Hertz: 10.0 /10
Very satisfied with Hertz's arrangement. As there were no Opel cars available, they switched us to an Audi A6 estate for free! Awesome!
About QEEQ: 10.0 /10

Hyman Wilde

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Reviewed: Thu, Jul 26, 2018
“Picked up the car at Milan Airport, then went straight to Lucerne, Switzerland. Stayed in Switzerlan”
About Hertz: 2.0 /10
Has Thrifty been acquired by Hertz? When picking up the car in Milan, Thrifty orders were handled at the Hertz counter, basically, it was a Hertz booking. Hertz is very inefficient, took a long time in line, and it took two hours to get the car. The originally booked Ford C-Max was unavailable, so Hertz gave us a Nissan Qashqai for free. In Italy, you are allowed to drive to other developed Western European countries (UK, Germany, Switzerland, etc.). We added one additional driver; with taxes and service fees, the total cost was quite high, nearly half the original rental fee. I have a very poor impression of Hertz. Back in 2016, I rented a car in Brisbane, and Hertz charged more for an upgrade because the car I originally booked was unavailable. I didn't expect to book a car with Thrifty only to end up with Hertz again.

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