受付カウンターで車のランクアップと保険の追加を勧められた。 人数と全ての荷物を見せたが、予約している車は小さ過ぎると言われた。 私は問題ない事を知っていたので、ランクアップしなかった。 不要な追加料金を払わされそうになった。 とても不信感。 地下の車を受け取る所に行くと、男性スタッフ1人で受付と「あなたの車これです。」と説明をしていた。 車を受け取るまでに、30分以上もかかった。 多数の客も私と同じく怒っていた。 スタッフ不足だと思う。 次回はレンタカー会社をdollarにしません。

Satisfied

Good

Very good

This store has very low ratings on Google Maps. It is located at a distance from the airport, making it quite far to walk, and there are basically no sidewalks, which makes it very difficult. Additionally, their shuttle service is hard to find, and there are no clear signs indicating where to catch the shuttle. I couldn’t find the shuttle after searching for a long time, so I ended up walking... it was very hot. The staff indeed try to upsell extra insurance, giving various reasons why you need it. When picking up the car, we agreed that returning it an hour late would not incur extra charges, but when I returned the car five minutes past the agreed time, the system automatically charged me for an extra day. After noticing the discrepancy on the receipt, I complained to the return staff, who directed me to the pickup staff. After expressing my dissatisfaction, the pickup staff canceled the extra day's charge. Overall, although this store isn't exactly terrible, you need to be extra careful...