They came to pick us up at the airport. The phone call was supposed to be free, but they charged us NZD 12 upon arrival.

I used a JCB credit card to rent the car. The staff initially said it couldn't be used and refused to swipe it, then spent half an hour trying to sell me insurance. After some negotiation, the staff finally tried my card and it worked. Later, I received an unexplained charge, and was told it was for a late return. After providing evidence to dispute this, I was then told it was for an early return. This explanation is unacceptable to anyone reasonable. Instead of taking responsibility, they gave various excuses with no convincing justification. The car rental experience was very poor!

They're very helpful and accomodating. Especially, they don't charge us anymore for next days due to the Covid-19 Lockdown here in New Zealand, while waiting our flight home.

Everything is alright ...

They were excellent in terms of customer service. The vehicles we have used have been older models and therefore extremely good value for money. They were mechanically in good condition and drove well. A month of driving in the South Island without a hitch.