Western Fjords and Southern Iceland

The waiting time to pick up the car was a bit long.

Since we arrived at 11 PM, there were not many people, the process was fast, and we got a bigger car than initially booked, a Ford 9-seater, which we were quite satisfied with. There was no insurance upsell and returning the car was smooth, and it seemed there was no deposit required.

Good service. Even though we arrived late and our order was canceled, Thrifty still rented us a car. However, poor rating for QEEQ's customer service as they didn't help us resolve the issue and just said it was canceled because we were late. Poor service.

The return process took too long, almost missed our flight.

The rental process was not particularly fast, but overall service efficiency was okay, and the staff's attitude was also fine.