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Live chat Email us Service Code: 7925087330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7925087330
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Auckland - Hobbiton Movie Set

Reviewed: Tue, Feb 25, 2020
About Yes Rentals: 2.0 /10
Terrible car rental experience. For some unknown reason, the car rental staff (Joe) who picked us up had a sour face, didn't greet us, and didn't smile. This isn't a big deal since some people just don't like to smile or be overly friendly, which I can understand. On the way to pick up the car, we politely asked with a smile if there were any tips for driving a right-hand drive car for the first time, or anything we needed to watch out for. He answered, 'No, just follow the traffic rules yourselves, there's nothing else to say.' He was completely unhelpful. We had reserved a specific model (a 2009-2011 7-seater Alphard), but he showed up with an older 8-seater model. I pointed out that we had reserved a 7-seater, not this 8-seater older model, and he tried to fool us by saying, 'This is an upgrade for you (7 seats to 8 seats)'. When I booked, there was an 8-seater available on the system, which was cheaper, but I specifically chose the newer 7-seater model. In the end, he insisted there were no other cars available. But here's the kicker!! When we arrived at the rental company, we saw the exact car we had reserved. I questioned why we weren't given that car. He said, 'That car isn't on the list, we can only give you this one. If you want it, take it; otherwise, we will refund your money.' This was infuriating. We had a confirmed booking, and they didn't honor it. They suggested canceling our order and rebooking ourselves, clearly taking advantage of us since we were unfamiliar with the area. We chose this company believing it would be easier to communicate in case of issues, but it was a disaster from the start. We had no other options after just landing. Later, I said I would call the rental company, and he said go ahead. His partner called him and told him to give us the car we had booked. We eventually got the specified car, but the whole process was unpleasant and we wasted nearly an hour waiting for him to refuel and process the vehicle return. I strongly recommend against renting from them. I trusted them due to the positive reviews but had a terrible experience. With elderly parents and kids in tow, and when asked for hot water, they said no. In hindsight, I booked half a year in advance at a low rate. During the bustling New Year's season, they could rent out the car at a high price if I canceled. They could rent out the reserved model at an even higher price. I understand making a profit, but cheating customers and conducting business in such a rude manner is unacceptable. It's about making money, not at the expense of integrity. We don't expect you to go the extra mile in a foreign land, but at least don't take advantage financially!

Relevant Reviews on Yes Rentals Yes Rentals Auckland

Suzanne Clarissa

View more >
Reviewed: Thu, Aug 2, 2018
About Yes Rentals: 10.0 /10
The owner was very friendly, the pick-up and drop-off were punctual, and the car was in excellent condition. I will rent again next time.
About QEEQ: 10.0 /10

Patrick

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Reviewed: Sun, May 27, 2018
“New Zealand North and South Islands”
About Yes Rentals: 10.0 /10
The rental company is very reliable. They contacted us three days in advance to discuss all the details. Picking up the car was very convenient, with their location just a 5-minute drive from the airport. They provided shuttle service throughout the entire process, with VIP treatment! The staff member who handed over the car was very friendly and gave us lots of tips on traffic rules and food and entertainment recommendations along the way. Very thoughtful! Highly recommend Yes Car Rental.
About QEEQ: 10.0 /10

Hilary Addison

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Reviewed: Mon, Jun 18, 2018
“Auckland - Hobbiton - Mount Eden”
About Yes Rentals: 10.0 /10
Fast and good service
About QEEQ: 10.0 /10

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Compact | Toyota Corolla or similar
Reviewed: Fri, Feb 28, 2020
“Easy peazy breezy”
About Yes Rentals: 9.3 /10
Great car, and value for money. Close to the airport.
About QEEQ: 10.0 /10
So easy to find cars at the best price.

K.S. HO

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Full Size Van | Toyota Alphard 7 Seats Guaranteed model
Reviewed: Tue, Apr 23, 2019
“Good car with excellent drop off service”
About Yes Rentals: 8.7 /10
As I arrived at AKL airport at the time out of the office hours of Yes Rentals, so I have to pick up my car at Park & Fly. This would be quite time consuming. Other than that, everything is good.
About QEEQ: 10.0 /10
I love the full coverage insurance provided. It gives a peace of mind for the whole trip.

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