The management is considerate and fully trustworthy. The car was clean and tidy when picked up. Returning the car was at 5 AM; we just parked at Christchurch Airport (Hertz parking area) and left the keys at the unattended Hertz counter. It felt great to be trusted.

Picking up the car was convenient. The staff asked if we wanted to buy a tank of fuel at a price lower than the market rate and return the car empty, which was a good deal. They also reminded us to use the fuel until it was very empty. Additionally, they provided us with maps.

No need to queue, plenty of cars, and you can pick up the car even before the scheduled time.

We had reserved a Prado, but were given a Highlander instead. The downgrade in model was very disappointing.

Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz