The pickup process was easy, very satisfied.

The Calgary counter provided a car of a lower category! They even tried to persuade me to pay extra for an upgrade! Fortunately, I had not left yet and realized the scam in time. I returned to the rental point and after some discussion, I got the correct car. However, it still affected my schedule.

First time renting a car, the service attitude was very good, the rental process was smooth, the paperwork was simple, and the value for money was great. Very satisfied with this car rental experience.

On the day of pickup, I found out the fuel gauge was below F when I was leaving the gate. I immediately complained to the staff at the gate, but they said the tank was full. Since it was my first time renting a car, I believed them, thinking there was a problem with the gauge. Driving from Calgary to Banff, a distance of over a hundred kilometers, I had to add 18.452 liters of fuel. From Banff to Jasper, a distance of over three hundred kilometers, I only needed 20.797 liters. Just an additional 2.345 liters could cover 200 kilometers. I only drove a total of 1115 kilometers during the entire trip. Can ZuZuChe provide an explanation?

Picking up the car at Calgary Airport was very convenient, with signs guiding you all the way. The pickup location is very close to the airport exit. The Alamo staff were very nice, explained some details, and offered a few insurance options. You can buy them on the spot if needed; they aren't expensive, and there’s no problem if you don't buy them. Then we went to pick up the car. There were several car options to choose from, which was amazing.