Silicon Valley - Monument Valley - Antelope Canyon Horseshoe Bend

Very satisfied

I booked a Grand Cherokee, but when I arrived, they said they didn't have any. They offered me a vehicle of the same class instead. First, they gave me a Hyundai, which I found too small. Then, they offered me a silver Dodge, which was incredibly ugly. They also showed me a Kia, but I couldn't even name the specific model. The space was small, and it didn't look good at all. I chose the Grand Cherokee because it's a 4-wheel drive and I had a lot of luggage, including a long snowboard, which required a spacious vehicle. The Grand Cherokee was perfect for these needs and looked classy. But they just dismissed me with 'We don't have a Cherokee right now'. It was raining outside, and my wife and kids were waiting, so I had no choice but to take the Dodge, which was a commercial vehicle. I don't understand how an off-road vehicle and a commercial vehicle can be considered the same class. One costs around 60-70k, and the other 20-30k, yet they're deemed the same class? As expected, it was a disappointing experience. The front wheel got stuck in a small roadside ditch and took a long time to get out. For a novice, it could have been disastrous, especially with no phone signal. I hope they improve their service and credibility.

Great value! The staff provided thorough service. I initially chose to pick up the car in San Jose and return it at Los Angeles LAX, but I wanted to change it to Burbank Airport near Los Angeles. They checked this for me. In the end, all I needed to do was to return the car in Burbank.

Super convenient, both picking up and dropping off the car were very quick. The car was ready when we arrived, so we got it immediately; returning the car was just as simple, handing over the keys took less than a minute. I opted for the prepaid fuel option, only to later realize that any leftover fuel wouldn't be refunded. So, if you don't mind the hassle, it's better to pick up and return the car with a full tank, rather than prepaying for fuel.

Fast service, good customer care, no hidden charges.