I don't understand why they charged so much! They added a significant amount of insurance without any explanation. There were too many miscellaneous and unexplained charges.
The car was in good condition, and there were minimal insurance sales pitches. The rental fee was slightly high. I wanted to rent an MPV, but the staff informed me that the car wasn't ready yet and offered me a Nissan SUV (7-seater) instead. However, when I went to pick up the car, I found it was a Hyundai compact car. I had to go back to verify and adjust, which eventually got resolved but wasted half an hour (angry).
Ils ont facturé une journée de plus parce que j’ai rendu la voiture à 18h15 au lieu de 18h. Alors que je les avais prévenu, et qu’ils m’avaient dit qu’il suffisait de déposer la clé dans leur boîte.
Une journée à 90€.
“Overpaid for a smaller vehicle, had no idea who to complain to to rectify the situation.”
About Hertz:7.0/10
Paid extra for a vehicle that would seat 7. The car did not seat 7, it seated 5. When I spoke to the Hertz staff she indicated that the car does seat 7 and told me it has a third row seat. I went back out to the car to check and It did not. She told me the only other car they could offer me would cost an additional 100.00 per day.
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