The pick-up and drop-off processes were very quick. I was initially worried about potential hassles or pushy sales pitches, but none of that happened. They even upgraded me to a larger, newer car.
This car rental experience was very unpleasant. This company is not only fraudulent but also extorts money! I had prepaid for full insurance through the rental platform and showed the printed proof to the driver. When renting the car, they mentioned a deposit and charged my friend's credit card 501.73 euros. Unfortunately, I wasn't present to see the so-called 'contract,' and my friend, who signed, didn't understand it at all. A nearby Italian speaker confirmed it was a 'deposit.' However, only 200 euros was a deposit; the remaining 301.73 was for additional insurance and handling fees. Upon returning the car, there was no settlement receipt provided, and when I asked, they only said the deposit would be refunded in two weeks.
We returned to our country on November 8th, and in December and January, the credit card was charged two separate amounts of 61 euros. After contacting the rental platform, I was informed these were violation handling fees by Sicily By Car! Note that these were just administrative fees and didn't include the actual fines. After persistent inquiries, the platform managed to get details on the violations—time, location, and reasons. While we don't dispute the fines, the rental company charging 61 euros per ticket as a handling fee is outrageous! The platform mentioned this is a common practice among Italian rental companies due to high labor costs. I consulted a friend who was also fined by an Italian rental company, and he said Sixt clearly charges 22% of the fine amount as an administration fee! Sicily By Car, where did you get the 61 euros from? They claimed it was stated in the contract and have the right to keep charging without limits from the credit card because of the signed agreement.
I want to emphasize that I have been mostly satisfied with the platform’s follow-up since I lodged a complaint on December 2nd, but without a regulatory system for vendors on the platform, how can rental customers feel safe? This makes renting through the platform no different than renting directly! You can't justify it by saying you earn little from each rental.
One last thing: the girl who helped me with the follow-up was very responsible, but there are many issues she can't solve! This is a problem with the platform's mechanism!
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Easyrentcar is great!!! but Sicily by Car is terrible.
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