Did not get the car I booked. Instead, it was a Toyota Corolla estate with average condition, 40,000 km

They said I would pay 2000 at the store, but ended up charging me 6100. The detailed cost list included taxes, but there were a lot of additional charges.

Rented at 10 AM, returned the car at 8 AM the next day, left the key in the key box because there was no staff early in the morning in the Nordic region. The staff collected the key at 1 PM, charged me for two days.

Regarding the E-pass device fee, it was not disclosed in advance, nor was the user's choice sought. Instead, it defaulted to a fee structure that favored the rental company, effectively depriving consumers of their right to choose. How can consumers be expected to read through dense terms in such a short amount of time? The rental company could have easily communicated this issue with the consumer in advance to reach a mutually satisfactory fee arrangement.

Everything perfect

Everything perfect