Not bad, we wanted to change to a bigger car. Added a bit of money and got it done.

Picking up the car was fairly smooth. Handed over all the required documents, filled out a form, and that was it. However, the card machine didn't work well when charging my credit card. Even though I received a success message on my phone, they said it didn't go through and had to preauthorize my card twice.

I chose a pick-up location with few people, no need to queue, and the service was good.

Where were no cars. We waited more then 1,5 hours, but no result.

The service provided by the staff at Florence was excellent. I had originally booked the car ony till 18:00 but on checking with the Europcar staff at Florence, they let me return the car till 11:00 the next day.