Rome-Orvieto-Pienza_Siena_San Gimignano-Pisa_Lucca_Florence Narrow Roads

Enterprise is a well-known car rental company. I've used them several times when traveling abroad, and they are quite reliable. The actual car we received was quite large, with no problem fitting all our luggage. However, their 24-hour emergency contact number often doesn't go through, which is a poor experience.

We were given the wrong address when picking up the car, which caused our group to drag our luggage around for about half an hour early in the morning. Finding the drop-off location was also difficult according to the GPS, and it was near the ZTL areas. When we finally arrived, there was no staff available, so we couldn't confirm the return information in person, which added a lot of trouble to our trip.

The staff cannot speak English.

Some aspects of the charges were not clearly explained, which can lead to misunderstandings.

Nice car, slick, professional and friendly service.

I can't think of anything better you could do