Germany

Chinese credit card can't be used, and they didn't help to resolve it.

Quick order processing, simple procedures

Pickup and drop-off with the rental company is very convenient, hardly any waiting in line. The car is relatively new and in good condition. Satisfied with the service!

Very unsatisfied. It's been four months since my car rental, and they still haven't addressed the issue of overcharging. The car didn't have a navigation system, but they still charged me for it. They also claimed there was a scratch on the front bumper when I returned the car and said they needed to assess the damage and charge me. Four months have passed, and there's still no conclusion. The overcharged fee has not been resolved either.

Overall, pretty good. I booked a Touran, but got a Mercedes Viano, a 9-seater van, which was too big. After discussing with the counter staff, they changed it to a Passat wagon. Overall, I'm satisfied.