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From United States
+1-8007618913
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From United Kingdom
+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
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+56-226665927
From Colombia
+57-6017940262
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+60-392125422
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+52-7449800692
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+64-99508740
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+51-17009061
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+41-445514539
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+66-25088458
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+65-31585008
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+61-1800-507-258
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+90-850-390-7486
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+39-800729010
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+351-304500663
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+55-6140426960
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
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00308 491 0209
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Los Angeles - San Diego - Grand Canyon - Page - Arches - Salt Lake City - Yellowstone - Bryce - Las

Reviewed: Fri, Oct 25, 2019
About Budget: 6.0 /10
When picking up the car, I was almost charged several hundred dollars for services. They wanted me to click AGREE on the screen and sign. Thankfully, I had read online about these insurance scams before, and after scrutinizing for a while and questioning, the front desk tore up the initial contract and issued a new one. However, our originally booked four-door compact car was replaced with a two-door car. It seems like a downgrade, and it wasn't any of the car models mentioned on the rental site. The rental company didn't admit the downgrade when contacted. So, what's the point of having separate options for two-door and four-door cars on your booking page? Also, I clearly saw other car options listed under the counter initially, but after I refused to buy the new insurance, they changed my car to a smaller two-door model. There were plenty of cars waiting to be rented in the lot. After driving the car for three days, it showed a need for an oil change, even though I hadn't driven that much. Clearly, the store doesn't care about maintenance schedules. We wasted around three hours getting the oil changed. The rental website's customer service said we could get a refund for the oil change fee by showing the receipt when returning the car, but the rental company said our money went to the third-party booking agency. It seems the rental website isn't as professional as claimed, just a bit cheaper. The shuttle service to and from the airport was convenient with frequent buses.

Relevant Reviews on Budget Los Angeles Airport LAX CA

E.Burneika

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Small SUV | Toyota RAV4 or similar
Reviewed: Tue, Nov 26, 2024
“The Budget company stole my 137 USD”
About Budget: 8.0 /10
After returning a car the Budget company immediately charged us for additional 137,69 USD for "optional services", which were not ordered. Budget did that without any clarification. We had no accidents, no police problems, no road tolls. the worst is that we asked for a clarification, but the Budget refused to do it!

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