Sydney to Melbourne to Adelaide

Very satisfied with the comprehensive service

Test the navigation before starting the trip

There weren't many people when we arrived, and the process was clear. We got the car quickly!

After all, it is a big company with standardized operations and impeccable service. There was a small incident when returning the car; the staff mixed up the order, causing a false alarm. Fortunately, the mistake was found and corrected in time. I rented the car for 4 days, covering approximately 1400 kilometers. Due to the inability to obtain toll and fine information in a timely manner, a pre-authorization of 940 AUD was placed for possible charges. This is understandable, but given today's advanced information technology, I think this could be improved.

We were given a car with over 30,000 kilometers on it, and both the front and rear bumpers had scratches. There was no staff who spoke Chinese, which made communication a bit difficult given our average English skills. However, their attitude was alright. When returning the car, there was a scratch, but since we had full insurance, it was OK after showing it to the store staff.