Sapporo City and Suburbs

When returning the car, there were some scratches on the bumper that didn't affect anything, but they charged me 120,000 yen. Total rip-off. I suspect the car was already like that when I picked it up, but unfortunately, I didn't take pictures then. Plus, the car didn't match the booking.

Helpful customer service, but the car was outdated (no rear-view camera, no cruise control, no USB ports, no Bluetooth).

Staff very helpful and give excellent service both during picking up and drop off time

Excellent service as well my booking was cancelled for some reason I call the customer helpline inform problem, they sort out the problem less then an hour.. overall very satisfactory..

Great ecperience with easy and smooth procedures

Easy to deal with as the counter staff speak english well and use watsapp to communicate

car received in full tank and staff is helpful. The car GPS is easy to use if u have the tel nnmber of the location..

we are not told that insurance can buy upon arrival.